COVID-19 Response

When reports of the COVID-19 outbreak first began to surface, Caring Places Management quickly established its central COVID-19 Task Team to stay current and responsive to the consistent flow of new information. Our Task Team immediately set off to review pertinent guidelines and information from the various regulating agencies, revise and develop pertinent policies and procedures, and implement a weekly touchpoint call with community management and home office members to relay all of this information.

Caring Places continues to monitor updated guidance from various regulating government bodies, including Department of Health, State Licensing Agencies, Centers for Disease Control, etc. We are creatively pursuing new ideas and best practices to enhance the lives of and benefit those who have been entrusted to our care.

Items below are a summary of what we have been working to accomplish. Caring Places Management and its communities continue to work closely with local health and emergency response departments on PP&E count updating and coordination. Additional communication has and continues to be occurring and is recommended between the community Administrator, residents and resident families.

Any media inquiries should come to the Caring Places Management Home Office.

Please click here to reach out to us with any specific questions not addressed below.

Letters from Dawn Pratt, our Chief Operating Officer

May 15, 2020

Families, Friends, and Residents,

We want to thank you for the patience and understanding that you have shown throughout this COVID-19 crisis, so far. We understand how frustrating and confusing much of this has been. We know you want to visit with your friends and loved ones again. We understand that so many of the guidelines we have received can make us feel alone and separated from our friends and families.

As we begin to hear about different counties preparing to “open up,” we immediately want to know how that will impact each of us and our communities. At this time, we are still under orders to restrict ‘non-essential’ visitors into the buildings. We are still not allowed to have communal dining or group activities. Our staff and residents continue to be screened daily for any symptoms.

Our incredible care teams are creating ways to engage and interact with residents, while adhering to these regulations. Hallway Bingo has become a big event. Streaming entertainers, car parades, and visiting windows are being utilized. We hope you have been taking advantage of the Virtual Visits that have been offered at each community. We love good ideas, so if you have seen or heard of any, please pass it on!

We have had an outpouring of generosity and caring from many of you, as well as others within our communities. Hundreds of handmade masks have been supplied for our care teams! Hard-to-find supplies have been donated, flower baskets dropped off for our enjoyment, as well as goody bags for our hard working staff members. We have appreciated every single one of you who has shown us such good care.

I am certain that we are all looking forward to the day when we can have visitors again. I know we will all be happy when our hairdressers can return! As soon as there are any changes, we will communicate them to you. Until then, let’s continue to be kind to each other. We are all facing challenges due to the changes this has made in our individual lives.

With gratitude,

Dawn Pratt
Chief Operations Officer
Caring Places Management

March 26, 2020

Hello Family and Friends of Caring Places Residents,

I am the Chief Operations Officer of Caring Places Management. I have been an Administrator , working with families and residents on a day to day basis , for many years. I am also a daughter, to a mom who finished her life in the loving care of an assisted living community. I am a sister, a wife and a mother of a son who is more vulnerable to the COVID-19 than the average population. And I am a Nana, who misses spending time with her grandchildren. My heart goes out to each and every family member who is unable to visit their Mom or Dad, Grandma or Grandpa, or friend at this time.

In the 30 years I have been working in assisted living, we have NEVER had this type of situation. Putting up the No Visitor Signs was incredibly hard for us to do. I know how very much those visits can mean to both you, and our residents. And I am sure it was even more difficult for you. I have watched in awe as you have found ways to continue to “visit” with your loved ones. You have visited through windows, telephone calls, Face Time, Facebook, our Virtual Visits, letters, etc.

I understand the fears that come with this scary and unknown situation. Our goal is to protect the very vulnerable residents that you have placed in our care. We will do our absolute best to protect them and love them. I have been amazed at the outpouring of love we have witnessed from families- for your loved ones and for our care teams. As we navigate through this unprecedented situation, please have patience with us and pray for us; as we will do for you.


Dawn Pratt
Chief Operations Officer
Caring Places Management

Frequently Asked Questions

These responses are consistent throughout ALL Caring Places Management Communities and will be updated as information is changed.

Last Updated: May 29, 2020.

When can I visit again?

We are currently unaware of when it will be advised and sensible to open visitation within the communities as it is our primary goal to protect our residents and employees. We will continue to update our communities and families as this direction and our ability to allow visits change.

Communities are currently working with families, within guidelines, to encourage no-contact visits at the community through closed windows outdoors areas with proper protection. Please discuss these options with the Administrator and care team at each community. We also have the means for virtual visits at each community, and are working to incorporate other forms of visitation such as car parades. Please speak with the Administrator at your community for more specific information.

Will, and if so when, will staff and residents be tested for Covid-19?

Caring Places Management and its communities are working alongside local health departments and other resources on the access and recommendations for testing of staff and residents. Please continue to follow up for the most up to the date information, or reach out to your community Administrator to discuss further.

Can a new resident move into a Caring Places Management community?

Yes, based on community availability and other resident factors relative to a normal move-in. New residents must be free of symptoms of Covid-19 or have a Covid-19 test showing a negative result prior to move-in and will be placed on a precautionary isolation within their apartment at the community whenever feasible for period of 7 days, and will be monitored for symptoms during this period. Each community’s team will work with families on a plan for move in of the personal items to the resident apartment.

Are your communities accepting or admitting residents with suspected or confirmed active cases of Covid-19?

No. Any exemption at the community level must be approved by CPM Home Office and the regional Registered Nurse prior to re-admission.

Are residents restricted to their rooms?

Within our communities, our teams are working to encourage residents to remain in their room when practical and feasible.

Can residents leave the building?

Absolutely. However, travel outside of the community is discouraged unless essential or risks and precautions are taken. Therefore, if a resident leaves the community, for any period of time ranging from a lunch out to a few days away staying with family, they will be placed on a precautionary isolation within their apartment at the community whenever feasible for a period of 7 days and will be monitored for symptoms during this period. Please reach out to the community Administrator to discuss details further.

What precautions and screening are you taking for employees and those needing to be in the communities?

Those exhibiting any of the symptoms associated with Covid-19 or who have knowingly had direct contact with someone who has tested positive for Covid-19 are asked to not come to the community until cleared. Each community conducts Employee and Visitor screening to those that enter the building for their shift or reason for visit. These screenings align with protocols and recommendation of the Department of Health and other government regulations. Any employee or visitor who answers yes to key questions on the screening log will be asked to the leave the community immediately and without entering past the designated screening area.

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